FAQ PAGE
Q: What payment methods do you accept? A: We accept major credit cards, PayPal, and other payment methods depending on the country of the customer.
Q: How long will it take to receive my order? A: Delivery times depend on the shipping method chosen and the destination of the order. We typically process and ship orders within 1-2 business days (preorder/custom items take 1 - 3 weeks), and delivery times vary from 3-7 business days for standard shipping within the US and up to 2-4 weeks for international shipping.
Q: Do you offer returns or exchanges? A: We have a no refund policy, but we do offer exchanges for defective or damaged items. Please contact our customer service team within 7 days of receiving your order for assistance with exchanges.
Q: How do I track my order? A: You will receive a confirmation email with your order details and a tracking number once your order has been shipped. You can track your order using the tracking number provided on our website or through the shipping carrier's website.
Q: How do I cancel my order? A: Orders can be canceled within 24 hours of purchase. Please contact our customer service team as soon as possible if you need to cancel your order.
Q: What is your privacy policy? A: We take the privacy of our customers seriously and are committed to protecting their personal information. Please see our privacy policy page for more details on how we handle customer data.
Q: How do I contact customer service? A: You can contact our customer service team via email. Our contact information can be found on our website's contact page.
Q: Do you offer discounts or promotions? A: We offer various discounts and promotions throughout the year. Please sign up for our newsletter or follow us on social media to stay up-to-date on our latest deals and offers.
Q: Do you ship internationally? A: We ship to select international destinations. Please see our shipping policy page for more information on international shipping rates and delivery times.
Q: How do I leave a product review? A: You can leave a product review on our website by navigating to the product page and clicking on the "Leave a Review" button. Please provide honest feedback to help us improve our products and services.